Nukumi Eyewear Privacy Policy

Last Updated: January 2022.

Introduction

Nukumi Eyewear as a custodian of health information under the Health Professions Act and as regulated by the College of Opticians of Alberta, will collect, store, use and disclose your personally identifying health information. We are committed to the protection of your personal information and to being in compliance with privacy laws. 

  1. Scope of this Privacy Policy

Nukumi Eyewear will collect only the personally identifying health information necessary to provide prescription eyeglasses and or Optician services to its customers. This information will be collected and stored for ongoing care or provision of products and services. We will use your information to create your file with us in order to provide you with Nukumi Eyewear’s products and services.

  1. Your Consent

By providing Nukumi Eyewear with your personally identifying health information, you consent to the collection, use, disclosure and retention of that information by Nukumi Eyewear in accordance with this Privacy Policy and as otherwise permitted by applicable law. You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to Nukumi Eyewear. However, in withdrawing your consent, you are no longer able to proceed with your intended interactions or transactions with Nukumi Eyewear’s products and services.

Please refer to Section 7 of this Privacy Policy to learn about your options for withdrawing your consent.

  1. Personal Information

In this Privacy Policy, “personally identifying health information” means information about an identifiable individual, such as an individual’s name, contact info, date of birth, prescription, etc. but does not include (to the extent permitted by law) information that is publicly available in a telephone directory or that is business contact information that enables an individual to be contacted at a place of business.

  1. How Nukumi Eyewear Collects Personal Information
    a. Information You Provide

You may be asked to voluntarily give your personal information to Nukumi Eyewear when you book an appointment or at your appointment, including when you subscribe to a newsletter, request information or use a product or service provided by Nukumi Eyewear. In those circumstances, you can choose not to provide certain requested personal information, but then you might not be able to proceed with your intended interaction or transaction with Nukumi Eyewear or otherwise receive the full benefit of the desired service.

For example, Nukumi Eyewear may collect:

  • contact information (such as name, email address, postal address and phone number) when you book an appointment, make an inquiry or contact us;
  • contact, prescription, insurance plan, and payment card information when you purchase our products and services;
  • contact information, communications preferences and correspondence you send to us.

If you give Nukumi Eyewear the personal information of another individual, then you are solely responsible for complying with all applicable laws, including obtaining the individual’s valid consent, regarding your collection and disclosure of the personal information to Nukumi Eyewear and to Nukumi Eyewear’s use, disclosure and retention of the personal information.

  1. How Nukumi eyewear Uses Personal Information
    a. General

Nukumi Eyewear may use your personal information for various purposes in connection with its relationship and transactions with you and as otherwise set out in this Privacy Policy or permitted by applicable law, including:  to contact and correspond with you regarding your transactions and your use of Nukumi Eyewear’s products and services and to provide you with customer care services;  to facilitate your interactions and transactions with Nukumi Eyewear;  to provide products and services to you;  to process and respond to your inquiries, requests and other communications;  to provide you with information (including by email and other electronic messages) regarding Nukumi Eyewear and its products and services and the products and services offered by other businesses, to the extent permitted by applicable law;  to administer and facilitate your participation in contests, promotions and surveys related to Nukumi Eyewear;  to maintain, protect and improve Nukumi Eyewear’s products and services and to develop new products and services;  to develop, deliver and improve Nukumi Eyewear’s advertising and marketing; and  to protect and enforce Nukumi Eyewear’s legal rights, interests and remedies and to protect the business, operations and customers of Nukumi Eyewear or other persons.

Nukumi Eyewear may combine your personal information collected by Nukumi Eyewear through various sources.

  1. How Nukumi Eyewear Discloses Personal Information
    a. Specific Consents

Nukumi Eyewear may disclose your personal information in accordance with express or implied consents that you give during your interactions and transactions with Nukumi Eyewear.

b. Referrals

If Nukumi Eyewear refers you to an optometrist, then Nukumi Eyewear may disclose your personal information to the optometrist to facilitate your dealings with the optometrist, and in those circumstances Nukumi Eyewear has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the optometrist, and the use, disclosure and retention of the disclosed information by the optometrist is not subject to this Privacy Policy.

c. Suppliers and Service Providers

Nukumi Eyewear may disclose your personal information to its suppliers and service providers to assist Nukumi Eyewear in the provision of products and services to you, to provide services to Nukumi Eyewear, to assist Nukumi Eyewear to use your personal information as set out in this Privacy Policy and as otherwise permitted by applicable law.

d. Law Enforcement/Legal Disclosures

Nukumi Eyewear may disclose your personal information as required or authorized by applicable law, in complying with a subpoena, warrant or court or arbitral order or litigation disclosure obligation. Nukumi Eyewear may disclose your personal information to law enforcement agencies or other independent organizations if Nukumi Eyewear reasonably believes the disclosure is necessary or appropriate in connection with national security, law enforcement or other issues of public importance, or if Nukumi Eyewear reasonably believes the disclosure is necessary or appropriate to protect and enforce Nukumi Eyewear’s legal rights, interests and remedies or to protect the rights, interests, business, operations or customers of Nukumi Eyewear or other persons (including to detect and prevent fraud and other illegal activities, to enforce any of the terms of use, terms of service or other agreements that govern access to or use of any of Nukumi Eyewear’s products and services). Nukumi Eyewear has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the agencies, independent organizations or other persons to whom Nukumi Eyewear discloses the information in the foregoing circumstances, and the use, disclosure and retention of the disclosed information by those agencies, independent organizations or other persons is not subject to this Privacy Policy. 

  1. Your Right to Withdraw Consent

You may withdraw your consent to Nukumi Eyewear’s collection, use, disclosure and retention of your personal information as set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, you may contact us at the contact information set out at the end of this Privacy Policy.

If you withdraw your consent to the collection, use, disclosure and retention of your personal information for purposes that are integral to the provision of Nukumi Eyewear’s products and services, then you might not be able to proceed with your intended interactions or transactions with Bailey Nelson or otherwise receive the full benefit of Nukumi Eyewear’s products and services. 

If you withdraw your consent to the collection, use, disclosure and retention of your personal information for additional purposes that are not integral to the provision of Nukumi Eyewear’s products and services (e.g., to send advertising and marketing messages to you, to administer and facilitate your participation in contests and promotions, and to conduct surveys) then withdrawing your consent for those purposes will not affect the provision of Nukumi Eyewear’s products and services to you.

  1. Location of Personal Information

Personally identifying health information will only be stored in Nukumi Eyewear’s personal database.

  1. Retention of Personal Information

Nukumi Eyewear will retain your personal information for the period reasonably necessary for the purposes set out or referenced in this Privacy Policy and to comply with Nukumi Eyewear’s legal obligations or enforce or protect Nukumi Eyewear’s legal rights, or a longer period required or permitted by applicable law. Nukumi Eyewear will delete or dispose of your personal information, or depersonalize the information, when the information is no longer reasonably required for the purposes set out or referenced in this Privacy Policy.

  1. Protection of Personal Information

Nukumi Eyewear uses reasonable safeguards – including administrative, physical and technical security and safeguarding measures – appropriate to the sensitivity of the personal information in Nukumi Eyewear’s possession or under Nukumi Eyewear’s control to help protect the information from unauthorized access, collection, use, disclosure, deletion or similar risks. Nevertheless, security risks cannot be eliminated and Nukumi Eyewear cannot guarantee that your personal information will not be accessed, used, disclosed or deleted in ways not otherwise described in this Privacy Policy.

  1. Accuracy and Access to Personal Information

Nukumi Eyewear will rely on you to ensure that the personal information you provide to us is as accurate, complete and up to date as necessary for the purposes for which Nukumi Eyewear uses the personal information. You will promptly notify Nukumi Eyewear of any changes to the personal information you provide to Nukumi Eyewear using the procedures made available for that purpose by Nukumi Eyewear or by contacting Nukumi Eyewear’s Privacy Officer using the contact information noted below.

You may reasonably request access to your personal information collected by Nukumi Eyewear and information about Nukumi Eyewear’s use, disclosure and retention of the personal information by submitting a written request to Nukumi Eyewear’s Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and have the information corrected as appropriate. You may be required to pay a reasonable fee for access to your personal information. Nukumi Eyewear may decline to process an access request that is unreasonably repetitive, frivolous, vexatious or impracticable, or if Nukumi Eyewear reasonably believes that the requested access would infringe or jeopardize the privacy of other persons, or violate any applicable law or legal requirement, or for other reasons permitted by applicable law.

  1. Non-Personal Information

Nukumi Eyewear may use your personal information to create and collect non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. Nukumi Eyewear may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then Nukumi Eyewear will treat the combined non-personal information as personal information for the purposes of this Privacy Policy for as long as the non-personal information is combined with the personal information.

  1. Other Websites and Businesses

The Nukumi Eyewear website and correspondence (including emails and messages) may include advertisements for products and services offered by independent businesses or links to websites operated by independent businesses. Nukumi Eyewear has no responsibility or liability for, or control over, those other independent businesses, their websites, products or services, or their collection, use, disclosure or retention of your personal information. This Privacy Policy does not apply to the collection, use, disclosure and retention of your personal information by independent businesses or through independent websites or online services. If you have questions about how those independent businesses or their websites or online services collect, use, disclose or retain personal information, please contact the owner or operator of the independent businesses, websites and services.

  1. Social Media

When you use certain aspects of the Nukumi Eyewear website or other services to post information to social media sites (e.g. there may be links to Nukumi Eyewear’s Facebook, Twitter, Pinterest, Instagram or LinkedIn pages), the personal information that you post or share in connection with the social media sites is visible to other persons and can be read, collected, used and disclosed by other persons, including to send unsolicited messages. In those cases, you will be leaving the Nukumi Eyewear website and going to the third party’s website. Any information provided to social media sites and other sites is governed by their own privacy policies. You are solely responsible for the personal information that you choose to post or share in those situations. Nukumi Eyewear has no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy.

  1. Changes to this Privacy Policy
    Nukumi Eyewear may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on the Nukumi Eyewear website. Nukumi Eyewear’s collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Nukumi Eyewear after any change to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information by Nukumi Eyewear as set out in the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version.
  2. Contacting Nukumi Eyewear

If you have any comments or questions about this Privacy Policy or how Nukumi Eyewear handles your personal information, please contact Nukumi Eyewear’s Privacy Officer by mail or email at: Nukumi Eyewear – Privacy Officer, 197, 6556 28 Ave NW, Edmonton, AB T6L 6N3; email: info@nukumieyewear.ca.